Yes, especially within the United States. We operate in strict compliance with state and local laws, many of which do not allow wine sellers from out-of-state to ship either to states as a whole or with specific restrictions based on a more local set of regulations. Since the regulations are complex and often change, rather than summarize the rules here we recommend instead you select what you would like to order and check the shipping options for that order. Our shipping system will always be kept up to date with the latest information. If for some reason it is not possible to ship to where you would like, you will know that early in the ordering process.

If you are interested in shipping to destinations outside the United States, there are also other restrictions as well but we would be happy to help with any such shipments. Please contact us directly for details.

As long as we expect to receive the item within a reasonable amount of time, you can of course place any order and we will fill it as soon as we receive it on our end. You will be provided with an estimated time of delivery at the time you place your order, and your credit card will not be charged until we are ready to ship to you.

As long as we expect to receive the item within a reasonable amount of time, you can of course place any order and we will fill it as soon as we receive it on our end. You will be provided with an estimated time of delivery at the time you place your order, and your credit card will not be charged until we are ready to ship to you.

For questions of any kind, please feel free to email us at info@firewines.com at any time. Please make sure you include your name, contact information, and order number in any correspondence. You are also more than welcome to call our Customer Service line at 1-503-219-3756. Our lines are open from 9:00 am to 5:00 pm, Pacific Time.

We generally process all orders the same day they are received. We ship as soon as possible after processing an order.

Sales tax is calculated based on state and local regulations and is automatically calculated prior to placing your order.

We offer everything from overnight air delivery to conventional truck shipping. If you have a special need in this area, please let us know.

Yes. High heat or extreme cold can damage wine during transit, so sometimes we may end up delaying a shipment in order to protect the quality of the product. In the rare event that becomes necessary we will of course contact you immediately to keep you informed.

If you need to change an order, we strongly urge you to call us immediately on our Customer Service number at 1-503-219-3756. We process and ship orders promptly and calling is the fastest way to ensure any changes you need to make will be handled quickly.

We are happy to help you with return questions. In general, if what you have received has been damaged in any way, you should of course contact the shipper first to file a claim. If the order has been filled in error, please contact our Customer Service line at 1-503-219-3756 or by email at info@firewines.com regarding the error;  please do remember to include your name, contact information, and order number with any correspondence. If the order was delivered as expected and in good condition, there are some restrictions on what we can accept as returns and restocking fees may apply.  For full details on our policies in this area, please click here.

Yes. When you log in to your account, all your currently pending and past orders will be available for your review.

If at any time you need to change your contact information, shipping address, and billing instructions, you can always log in to your account to make those changes. We regret we are unable to change billing instructions on orders already shipped.

Yes. Our automated system is unfortunately not yet set up to support shipments to non-U.S. addresses, but we are more than happy to make arrangements where local and country regulations allow for it. Please contact us directly by email or by phone for details.